FAQ
How long does it take to receive my order?
How long does it take to receive my order?
Each item is made just for you! Most orders arrive within 5–8 business days, including production and delivery.
Where do you ship?
Where do you ship?
We currently ship within Canada 🇨🇦.
How much is shipping?
How much is shipping?
Shipping is calculated at checkout based on your order size and location.
Can I customize my order?
Can I customize my order?
Yes! You can personalize your item with names, designs, and other details depending on the product.
Can I preview my design before ordering?
Can I preview my design before ordering?
Yes—click “Preview Your Personalization” to see your design before checkout.
Can I return or exchange my order?
Can I return or exchange my order?
Since every item is personalized and made to order, we’re unable to accept returns or exchanges for change-of-mind reasons.
If there’s any issue with your order, we’re here to help and will make it right.
Who designs and makes your products?
Who designs and makes your products?
All designs are created by Jessica Palin-Riot, the illustrator behind Magic Latte Studio, and are professionally printed in Canada.